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Update Escalation Status

update_escalation_status

Acknowledge an OPEN escalation, or close an open or acknowledged one, recording the current user and time. Confirm with the user before closing: a closed escalation stays closed until its rule opens a new one. Returns the updated escalation.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesEscalation id.
statusYesACKNOWLEDGED (only from OPEN) or CLOSED.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.5/5.0
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations only indicate non-readOnly and non-destructive. The description adds substantial behavioral context: the recording of current user/time, the permanence of closing until a rule reopens, and the requirement to confirm with the user. This goes well beyond the structured annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two tight sentences, front-loaded with the core action and side effects, followed by a critical caution. No fluff; every sentence earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple two-parameter mutation, the description covers all essentials: valid status changes, the need for confirmation, permanence of closure, and the return value. With full schema coverage and no output schema, nothing an agent needs to call correctly is missing.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema already fully describes both parameters with 100% coverage: id and status (including valid transitions). The description restates the status behavior but adds no new parameter-specific details beyond the schema, so it meets the baseline without enhancement.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's specific actions: acknowledge an OPEN escalation or close an open/acknowledged one, and records the user and time. It distinguishes this status-update operation from sibling read/list tools by its verb and resource focus, and the action is unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides clear context for when to use (for status transitions) and a critical guideline to confirm before closing. It does not explicitly name alternatives or exclusions, but the purpose is self-evident given the sibling set; the confirmation requirement is a strong usage directive.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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