Update Escalation Status
update_escalation_statusAcknowledge an OPEN escalation, or close an open or acknowledged one, recording the current user and time. Confirm with the user before closing: a closed escalation stays closed until its rule opens a new one. Returns the updated escalation.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Escalation id. | |
| status | Yes | ACKNOWLEDGED (only from OPEN) or CLOSED. |