List Escalations
list_escalationsList the current customer's escalations, newest first. Filters are alternatives applied in this order: status, severity, identity, rule; with none, everything except PENDING is returned. Each escalation carries the rule that opened it, the identity (id and display labels), the score and badge snapshot at the time, which conditions triggered, and any channels it was delivered to. Use escalation_summary for counts by status.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| rule | No | Escalation rule slug to filter by. | |
| limit | No | Maximum escalations to return (default 25, max 100). | |
| status | No | OPEN, ACKNOWLEDGED, CLOSED, or PENDING (not yet past its rule's open delay). | |
| identity | No | Tracked identity id to filter by. | |
| severity | No | INFO, WARNING, or CRITICAL. | |
| includeDeletedRules | No | Include escalations whose rule has since been deleted (default false). |