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Send Case Message

send_case_message
Destructive

Send a chat message on a case to the collection partner handling it. The partner is notified by email. The message is attributed to a named team member, so a sender is REQUIRED: pass the sender's userId or email from list_team_members. Ask the user who the message should be sent as if it is not obvious.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
caseIdYesDebitura case ID (GUID)
messageYesThe message to send
senderEmailNoTeam member email sending the message (alternative to senderUserId)
senderUserIdNoTeam member ID sending the message (from list_team_members)

TDQS

A4.9/5.0
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Goes beyond destructiveHint=true annotation by detailing that the partner is notified and message is attributed to a team member. No contradictions with annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences: first states purpose and outcome, second provides essential usage instructions. No wasted words, front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Adequately covers all aspects for a message-sending tool: action, required parameters, sender requirement, recipient notification. References sibling tool for parameter source.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline 3. Description adds extra value by explaining sender parameters (userId/email from list_team_members) and reinforcing caseId as GUID.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Explicitly states action (send), resource (chat message on a case), and recipient (collection partner). Distinguishes from siblings like get_case_messages (retrieving messages) and create_case.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides clear when-to-use context, including partner notification by email. Gives critical instruction that sender is required and how to obtain via list_team_members. Advises agent to ask user if sender is not obvious.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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TDQS

A4.1/5.0
Disambiguation5/5

Each tool targets a distinct resource or action—creation, preview, listing, detail, and case-specific sub-resources (activity, contracts, messages, payments, tasks, files). The potentially overlapping task tools (list_tasks vs get_case_tasks) are explicitly cross-referenced and scoped differently.

Naming Consistency5/5

Consistent verb_noun pattern throughout: create_, get_, list_, send_, upload_, preview_. Case-specific reads use get_case_* suffix pattern, and ping is the only utility exception.

Tool Count4/5

16 tools is slightly above the ideal 3-15 range, but each tool earns its place in a comprehensive case-management API; no redundant tools.

Completeness4/5

Core lifecycle is covered (preview, create, list, get, sub-resources, messaging, file upload). Minor gaps include no case update/withdraw and no direct resolution for task types like SelectQuoteWinner, but these are mostly platform-controlled or handled via solutionUrl.

Resources