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Coverage Cat

Umbrella consumer policy service request

umbrella_consumer_service
Idempotent

Preview or open a cancellation, refund, or support request for a consumer umbrella policy. Coverage Cat prefers to keep follow-up authorization in the hidden MCP shopper session after prefill, so a preserved host usually only needs uid. If your host cannot preserve that MCP session state, retry this same MCP follow-up tool with the latest intake_access_token from the previous successful Coverage Cat response instead of dropping to raw HTTP or asking the shopper for credentials. Stay on the same consumer-operated MCP subset after bind. Preview the consequences first, then send confirm_request: true only after the shopper approves opening the request. Do not describe a cancellation, refund, or support issue as completed until Coverage Cat confirms the final outcome.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
uidYesCoverage Cat intake uid for the current shopper session.
reasonYesShort shopper-approved reason for the request.
detailsNoOptional extra context or dispute details.
request_typeYesWhich post-purchase action Coverage Cat should preview or open.
confirm_requestNoOmit or send false to preview the consequences first. Send true only after the shopper approves opening the request.
idempotency_keyNoOptional retry key for umbrella_consumer_service. If you retry after a timeout or transport failure, resend the identical arguments with the same idempotency_key. Coverage Cat replays the cached successful result for 24 hours and rejects a changed payload under the same key.
intake_access_tokenNoOptional bearer fallback for this same MCP follow-up tool when your host cannot preserve Coverage Cat's hidden shopper session. Reuse the latest token from the previous successful Coverage Cat response and never show it to the shopper.
requested_effective_dateNoRequired for policy_cancellation. Desired cancellation date for carrier review.

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
uidYesCoverage Cat intake uid for the current handoff.
lineNo
offersNo
policyNo
reviewNoStructured review card or selected-offer review block.
schemaNoSupplemental schema hints for homeowners review payloads.
statusYes
sandboxNoTrue when Coverage Cat is returning consumer sandbox test data rather than a live shopper workflow.
supportNo
uploadedNo
documentsNo
expires_atNoWhen the current consumer handoff expires.
offers_urlNoCoverage Cat browser URL for the selected offer or offer-tracking page.
payment_uiNo
next_actionNoA structured hint for the next allowed tool or endpoint action.
payment_urlNoCoverage Cat browser URL for secure payment fallback.
post_chooseNoStructured post-choose state after a quoted umbrella offer is selected.
conversationNo
review_itemsNo
review_tokenNoOpaque review token for delegated review-style submit paths.
detail_statusNo
known_summaryNoStructured facts Coverage Cat can safely summarize at this stage.
next_questionNoThe current shopper-owned question bundle or bind-stage question.
offer_summaryNo
payment_setupNo
preview_tokenNoOpaque bind-preview token for the next homeowners bind confirmation.
missing_fieldsNoStructured missing-value hints for homeowners pre-submit review.
payment_statusNo
pending_fieldsNoStructured missing-value hints for umbrella pre-submit review.
selected_offerNo
uploaded_countNo
field_estimatesNo
service_previewNo
service_requestNo
purchase_previewNo
response_summaryNo
review_estimatesNo
service_requestsNo
agent_instructionsNo
poll_after_secondsNo
selection_guidanceNoGuidance for completing an offer choice in one shopper-facing reply.
compare_details_urlNoCoverage Cat browser URL for compare-details follow-up.
intake_access_tokenNoShort-lived follow-up bearer. On REST, send it back as Authorization for the next `/api/intake/{uid}` call. On MCP, retry the same follow-up tool with this token only when your host cannot preserve Coverage Cat's hidden shopper session. Never display it to the shopper.
notification_channelNo
user_action_requiredNo
application_submittedNo
required_upload_typesNo
credit_consent_questionNo
payment_collection_supportedNo

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.8/5.0
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations cover the safety profile (readOnlyHint=false, openWorldHint=false, idempotentHint=true), and the description adds non-obvious behavior: the preview/confirm two-step, session-state persistence across follow-up calls, the token fallback path, and the rule not to call an issue 'completed' before Coverage Cat confirms. Nothing here contradicts the annotations; the idempotency claim is consistent with idempotentHint=true.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Purpose and the preview/confirm rule are front-loaded, and each sentence carries operational content. It is still a dense five-sentence block, and 'Stay on the same consumer-operated MCP subset after bind' is the least concrete sentence and could be tightened without losing meaning.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With an output schema present, the description does not need to describe returns, and it still covers the prerequisites an agent must know: required gating on shopper approval, session/token handling, retry behavior, and the warning against prematurely reporting a completed outcome. Nothing essential for correct invocation is missing.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the baseline is 3, but the description adds real meaning on top: it explains why uid alone usually suffices, how intake_access_token is used as a fallback (and must not be shown to the shopper), and it reinforces the confirm_request preview-then-commit semantics. It adds less for reason/details/requested_effective_date, which the schema already documents.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The first sentence gives a concrete verb pair and resource: 'Preview or open a cancellation, refund, or support request for a consumer umbrella policy.' This is a post-purchase service tool, which separates it from the bind/select/prefill/payment siblings without needing to name them explicitly.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It states an explicit gating rule ('Preview the consequences first, then send confirm_request: true only after the shopper approves opening the request') and an explicit fallback for hosts that lose session state, routing the agent away from raw HTTP or asking the shopper for credentials. When-to-use and when-not-to-advance are both spelled out.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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