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import_conversations

Import multiple historical conversations in batch (max 100). Each conversation is imported independently — one failure does not affect others. Silent: no webhooks, no notifications.

Tool call template

Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {
      "conversations": "<conversations>"
    },
    "name": "import_conversations"
  }
}

Input Schema

NameRequiredDescriptionDefault
project_idNoTarget project ID
project_slugNoTarget project slug (helpdesk slug)
conversationsYesConversations to import (1-100)

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.9/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With zero annotations, the description carries the full burden and does well: it discloses the 100-item cap, per-conversation failure isolation, and that the import is silent (no webhooks, no notifications) — exactly the side-effect information an agent needs before a bulk write. It stops short of permission requirements, duplicate/existing-visitor handling, and whether partial failures are reported back.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three short sentences, front-loaded with the operation and constraint, then failure semantics, then side-effect silence. Every sentence adds a distinct fact with no repetition of the schema.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description covers the two non-obvious behaviors (isolation, silence) well, but for a bulk mutation with no output schema and no annotations it should say what a partial-success response looks like and how the target project is resolved, since neither project_id nor project_slug is required in the schema.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents project_id, project_slug, the conversations array and nested visitor/message fields in detail. The description adds only the max-100 figure, which duplicates maxItems in the schema, and leaves the project_id vs project_slug choice (both optional at the top level) unexplained.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Specific verb (import) plus resource (historical conversations) plus batch scope (max 100) — an agent can immediately tell this apart from the singular sibling import_conversation. Nothing about the core operation needs inference.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

"Multiple / in batch" implicitly signals this is the multi-conversation counterpart to import_conversation, but the description never names that alternative or states when to prefer it. No prerequisites (permissions, project scoping, data-format expectations) are given, so usage is only implied.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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