Answer a customer question
answer_customer_questionAnswer a customer's message for one small business using only that business's own FAQs and order records. Rule-based, not generated, so it never invents prices or opening hours; English and Chinese are detected automatically. Read-only: it never books or changes anything. Use it first for any customer message. If it returns intent 'appointment', call list_open_times next; if matched is false or intent is 'human_handoff', tell the customer a person will follow up. Authenticates with the connection's API key (Authorization: Bearer ccs_live_…); without a key it answers as a public demo business. Returns JSON { intent, lang, matched, reply, next? }.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| message | Yes | The customer's message exactly as they wrote it (1-2,000 characters, English or Chinese). Don't rephrase or translate it. |