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sync_threat_tickets

Pull the current state and assignee of this company's open tickets (max 50 per call, time-boxed). Returns {checked, changed, errors, remaining}; remaining > 0 means call again to continue. Error codes: permission_missing, role_missing, destination_not_found, already_filed, rate_limited, assignee_unmapped, no_route, no_entry, not_found, invalid, no_company, tracker_error, filed_unrecorded, outcome_unknown, not_attempted, not_configured, tracker_unreachable, unsupported. Do not resend filed_unrecorded or outcome_unknown items without checking the tracker; resend not_attempted items to continue.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.3/5.0
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Beyond the annotations (readOnlyHint=false, openWorldHint=true, destructiveHint=false), the description discloses batching limits (max 50, time-boxed), the exact return shape, pagination semantics via 'remaining', a rate_limited and permission_missing error surface, and idempotency/retry safety rules for specific error codes. That is unusually rich behavioral context for a state-mutating sync.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Purpose, batching limit, and return contract are front-loaded, and the retry rules come last where they belong. The inline dump of ~20 error codes is dense and could have been grouped or deferred, but each code carries real recovery meaning.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a no-parameter, no-output-schema, mutating sync against an external system, the description supplies everything an agent needs: what is fetched, the batch ceiling, the return contract, continuation logic, and per-error retry behavior. Nothing material is left implicit.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool takes zero parameters and the schema is closed (additionalProperties: false), so there is nothing for the description to clarify. Baseline 4 applies; no parameter semantics are needed or missing.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb+resource: pulling the current state and assignee of the company's open tickets. It is clear what the tool does, but it does not differentiate itself from nearby siblings like get_threat_tickets or file_threat_tickets, which an agent could plausibly confuse with this sync operation.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It gives concrete operational guidance: call again while remaining > 0, and how to handle retries (resend not_attempted, do not resend filed_unrecorded or outcome_unknown without checking the tracker). What is missing is guidance on when to prefer this tool over get_threat_tickets/file_threat_tickets.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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