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Account: Feedback & support

account_feedback

Feedback & support channel to the AMZ Vault team (NOT an Amazon write): action=submit opens a thread (subject, body, category bug|idea|question|other), action=list shows this account's threads WITH team replies, action=reply (thread_id, body) continues one, action=resolve / action=reopen (thread_id) closes or reopens a thread (author or AMZ Vault team). Use when the user reports a problem with AMZ Vault itself, is missing data the tools should have, or wants to send the team an idea. Replies from the team appear in the thread (action=list) and on the web at /feedback. To let support view the account, see account_support_access. Email alternative: support@amz-vault.com.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
bodyNosubmit/reply: the message
actionYes
statusNolist: filter by status
subjectNosubmit: short summary
categoryNo
thread_idNoreply/resolve/reopen: which thread (see action=list)

Schema Changelog

Changes observed during successful MCP inspections.

  1. Changed2 schema fields changed
    • changedInput schema / properties / action / enum
      Previous value: -[
      -  "submit",
      -  "list",
      -  "reply"
      -]New value: +[
      +  "submit",
      +  "list",
      +  "reply",
      +  "resolve",
      +  "reopen"
      +]
    • changedInput schema / properties / thread_id / description
      Previous value: -"reply: which thread (see action=list)"New value: +"reply/resolve/reopen: which thread (see action=list)"
  2. First observed

TDQS

A4.5/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations only declare readOnlyHint=false, destructiveHint=false, openWorldHint=false; the description adds substantial context beyond that: resolve/reopen is restricted to 'author or AMZ Vault team', team replies surface in action=list and on the web at /feedback, and submission is scoped to the AMZ Vault team rather than Amazon. It stops short of describing what submit returns (e.g. a thread_id) or any rate/queue behavior, which is the remaining gap.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Dense but deliberately front-loaded: the identity statement and the non-Amazon-write caveat come first, then a compact action=... enumeration. It is a single long paragraph, so structure leans on punctuation rather than formatting, but almost every clause carries information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, the description does the work of explaining returns ('shows this account's threads WITH team replies', replies visible on the web at /feedback) and covers the full lifecycle of a thread. Missing details are minor: what submit returns for later reply/resolve calls, and per-action required fields.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 67%, and the description compensates by mapping parameters to actions: subject/body/category for submit, thread_id+body for reply, thread_id for resolve/reopen. Only the list-only 'status' filter is left to the schema alone, and required-ness of per-action fields (only action is required) is not clarified.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Names a specific resource (feedback/support channel to the AMZ Vault team) and enumerates the five concrete operations via action=submit|list|reply|resolve|reopen. It also explicitly distinguishes itself from the rest of the Amazon-data toolset with 'NOT an Amazon write', so an agent won't confuse it with listing/reporting siblings.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Gives an explicit when-to-use trigger set ('user reports a problem with AMZ Vault itself, is missing data the tools should have, or wants to send the team an idea'), names a related sibling ('To let support view the account, see account_support_access'), and offers a non-tool alternative (support@amz-vault.com). Routing is unambiguous.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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