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Account: Feedback & support

account_feedback

Feedback & support channel to the AMZ Vault team (NOT an Amazon write): action=submit opens a thread (subject, body, category bug|idea|question|other), action=list shows this account's threads WITH team replies, action=reply (thread_id, body) continues one. Use when the user reports a problem with AMZ Vault itself, is missing data the tools should have, or wants to send the team an idea. Replies from the team appear in the thread (action=list) and on the web at /feedback. To let support view the account, see account_support_access. Email alternative: support@amz-vault.com.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
bodyNosubmit/reply: the message
actionYes
statusNolist: filter by status
subjectNosubmit: short summary
categoryNo
thread_idNoreply: which thread (see action=list)

Schema Changelog

Changes observed during successful MCP inspections. Dates show when Glama detected each change.

  1. First observed

TDQS

A4.7/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations only provide readOnlyHint=false and destructiveHint=false; the description adds meaningful behavioral context: submit opens a thread, list shows threads with team replies, reply continues a thread, and replies surface both in list results and on the web at /feedback. It also clarifies that this is not an Amazon write. It stops short of describing auth expectations or failure/error behavior, but the core side effects are transparent.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is dense but every sentence earns its place: purpose and action modes first, when-to-use second, follow-up visibility third, support access fourth, and email alternative last. It is well-structured and front-loaded, avoiding fluff while covering all necessary guidance.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a multi-action communication tool with no output schema and limited annotations, the description covers action semantics, per-action parameters, result visibility, alternatives, and escalation paths. An agent has enough context to select the right mode, supply the correct fields, and know where replies will appear. Nothing critical for correct invocation is missing.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 67%, and the description adds valuable action-parameter grouping: submit maps to subject, body, and category; reply maps to thread_id and body; list shows account threads with team replies. This goes beyond the schema's individual field descriptions by explaining how parameters are used per action. Status filtering is left to the schema, but the description still carries meaningful semantic weight.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description names a specific channel ('Feedback & support channel to the AMZ Vault team') and immediately clarifies it is NOT an Amazon write. It enumerates the three actions (submit, list, reply) with their exact effects, making the tool's purpose unambiguous and distinguishable from sibling tools like account_support_access.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives explicit when-to-use conditions: use it when the user reports a problem with AMZ Vault itself, when data is missing, or when sending the team an idea. It also names an alternative tool (account_support_access) and an email fallback, so an agent knows exactly when this tool is appropriate and when to route elsewhere.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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