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Glama

Look Up Booking

lookup_booking
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Look up booking details including status, price, payment, driver info, and manage booking URL. For "where is my driver" use track_driver alone (it already includes the journey and the driver) — do not call both for one question. Ask the customer for BOTH their booking reference AND the email address used at booking — same as our website manage-booking login. Do not call this tool without both values. Booking reference can be either the APL-XXXXXX format from the customer's confirmation email, or the numeric LT reservation ID — both work.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
emailYesPassenger email on the booking — required, must match exactly
booking_refYesBooking reference — either "APL-<LT reservation id>" (e.g. "APL-1013869", as on the confirmation email) or the numeric LT reservation ID (e.g. "966244"). Both formats accepted.

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