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cancel_booking

DestructiveIdempotent

Cancel a booking. Free cancellation 12+ hours before pickup — no fee, full refund. Under 12 hours the booking cannot be cancelled online: call +44 20 8688 7744 (6–12 hours before pickup 50% of the fare is charged, under 6 hours there is no refund). Under 12 hours this tool cannot cancel — the customer must call the office. Ask the customer for BOTH their booking reference AND the email address used at booking — same as our website manage-booking login. Do not call this tool without both values.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
emailYesPassenger email on the booking — required, must match exactly
reasonNoReason for cancellation
booking_refYesBooking reference — either "APL-<LT reservation id>" (e.g. "APL-1013869", as on the confirmation email) or the numeric LT reservation ID (e.g. "966244"). Both formats accepted.
customer_confirmedYesREQUIRED — must be true. Set it only AFTER you have told the customer exactly which booking (reference, date, route) will be cancelled and that it is free (12+ hours before pickup), and they answered yes. The tool refuses without it.

Schema Changelog

Changes observed during successful MCP inspections.

  1. Changed2 schema fields changed
    • addedInput schema / properties / customer_confirmed
      Added value: +{
      +  "description": "REQUIRED — must be true. Set it only AFTER you have told the customer exactly which booking (reference, date, route) will be cancelled and that it is free (12+ hours before pickup), and they answered yes. The tool refuses without it.",
      +  "type": "boolean"
      +}
    • changedInput schema / required
      Previous value: -[
      -  "booking_ref",
      -  "email"
      -]New value: +[
      +  "booking_ref",
      +  "email",
      +  "customer_confirmed"
      +]
  2. First observed

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