Request Callback
request_callbackSubmit a callback request on behalf of a user. The business is notified via their configured lead routing channel (SMS/email). Idempotent: re-using the same idempotency_key returns the original request.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| slug | Yes | Business slug identifier | |
| reason | No | Why the user wants the callback | |
| urgency | No | How time-sensitive (default: normal) | |
| agent_id | No | Optional agent identifier | |
| contact_name | No | End-user's name | |
| contact_email | No | End-user's email | |
| contact_phone | No | End-user's phone | |
| idempotency_key | Yes | Idempotency key | |
| preferred_channel | No | Channel the user prefers (default: any) |