Reply To Review
reply_to_inbox_reviewPost the location's public reply to a Google review. Google allows one reply per review, so this replaces any reply already there; show the user the old reply too when there is one. This sends text to a real person from the account: show the user the exact text and the item it answers, and get their yes before calling. A 403 with code inbox_reconnect_required means the account lacks the platform permission for this channel or action (some channels still wait on platform review) or its token expired: tell the user to reconnect the account in AdaptlyPost and do not retry. 404 inbox_item_not_found means the id is unknown in this workspace. 429 inbox_rate_limited means the platform rate limited the call: wait a while before trying again. 503 inbox_platform_error means the platform failed: try again later. Needs the inbox.reply permission, which Admin and Editor hold (403 permission_denied otherwise), and an active plan.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"id": "<id>",
"text": "<text>"
},
"name": "reply_to_inbox_review"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | The review id, from list_inbox_reviews | |
| text | Yes | The text to send. Your public reply to the review. Google measures the limit in UTF-8 bytes, not characters: see maxReplyLength on the review from list_inbox_reviews. Empty or too long text answers 400 inbox_reply_invalid | |
| workspaceId | No | Workspace to act in: an id from list_workspaces. Omit to act in the workspace list_workspaces marks current. Use the same workspaceId for every call about the same workspace, since ids from one workspace (accounts, posts, uploads) do not exist in another |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes | The review with its new reply. An InboxReview: id, accountId, platform (GOOGLE_BUSINESS), accountName, platformReviewId, reviewer { name, avatarUrl, isAnonymous }, rating (1 to 5), text, reply ({ text, updatedAt } or null), createdAt, updatedAt, status, repliedAt, maxReplyLength and capabilities { canReply }. |