Reply to a piece of feedback
reply_feedbackWrite a reply under one feedback thread. The reader sees it on the page they are already looking at — this is the same path and the same rendering as pressing “reply” in the web console. Get thread_id from list_feedback. Threads whose visibility is internal can also be replied to, but that thread was never visible to the reader, so only workspace members will see it. Until this existed an agent could read a customer's question and change its status but could not answer it, which to the customer looks like being ignored. Read-only members cannot call it.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| text | Yes | The reply itself. Write it for the reader: it appears verbatim on the page they are looking at. | |
| thread_id | Yes | The id of the thread to reply to, from list_feedback. |