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Create support ticket

create_support_ticket
Destructive

Creates a bounded support request for the authenticated user and delivers it to the Wisprs support team.

Input Schema

NameRequiredDescriptionDefault
typeNoproblem
messageYes
subjectYes

Output Schema

NameRequiredDescriptionDefault
statusYes
ticketIdYes
referenceYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

C2.9/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The annotations already disclose readOnly=false, destructive=true, openWorld=true, and idempotent=false, so the safety profile is largely covered. The description adds useful context that the request is for the authenticated user and is delivered to the Wisprs support team, but it does not explain side effects, confirmation needs, or what 'bounded' means.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single front-loaded sentence with no wasted wording. It is efficient, though very sparse for a tool with required inputs and an enum.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Because an output schema exists, return values need not be described, and annotations carry the safety profile. However, the description omits usage guidance, required-field semantics, type options, and limits, leaving meaningful gaps for a structured create operation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, so the description must compensate for three undocumented parameters, including the subject/message requirements and the type enum. It provides almost no parameter-specific meaning beyond implying that a support request is being submitted.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb and resource: creates a support request for the authenticated user and delivers it to the Wisprs support team. It is clear what the tool does, though it does not explicitly distinguish itself from nearby tools such as list_support_tickets.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no guidance on when to use this tool versus alternatives, nor any exclusions or prerequisites. The agent can infer that it creates a ticket, but nothing tells it when a ticket is appropriate or how it relates to list_support_tickets.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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