Add case note
add_case_noteAdd a note / reply from the customer to one of their OWN support tickets (Salesforce Cases) — the note lands on the case as a public comment the support team can see. Use when the user wants to add information, reply, or follow up on an existing ticket ("add a note to my ticket", "tell them I also tried X", "update my case"). Two-step usage REQUIRED: (1) call with confirm:false to look up the ticket and read the exact note text back to the user for review; (2) ONLY after the user confirms, call with confirm:true to post it. Notes cannot be edited or removed once posted, so always confirm the wording first. Pass the ticket number exactly as shown by list_my_cases (e.g. "00001040").
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"ticketNumber": "<ticketNumber>",
"note": "<note>"
},
"name": "add_case_note"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| note | Yes | The note text to add, in the customer's own words. Required. | |
| confirm | No | false (default) returns a preview; true posts the note. Pass true ONLY after explicit user confirmation. | |
| ticketNumber | Yes | The ticket / case number to add the note to, as shown by list_my_cases (e.g. "00001040"). |