Rahul D Sarker: Marketing & RevOps Tools

Inbound Call Center Routing Auditor

inbound_call_center_routing_auditor

Read-onlyIdempotent

Estimate the customers and ARR put at risk each year by slow support routing and SLA breaches. See the full version at https://rahuldsarker.co/calculators/inbound-call-center-routing-auditor

Input Schema

TableJSON Schema

Name	Required	Description
`currency`	No	ISO 4217 code for money in the result, e.g. "USD", "INR", "EUR", "GBP". Omit to show plain numbers.
`excessChurnPct`	Yes	Extra annual churn among those affected, from poor experience, as a percentage
`activeCustomers`	Yes	Active customers
`slowSupportSharePct`	Yes	Share of customers hitting slow support (breaching your response SLA), as a percentage
`annualRevenuePerCustomer`	Yes	Annual revenue per customer (ARPU)

Output Schema

TableJSON Schema

Name	Required	Description
`url`	Yes
`kind`	Yes
`tool`	Yes	The calculator tool that produced this result
`notes`	Yes
`title`	Yes
`inputs`	Yes
`compact`	Yes
`metrics`	Yes	Every "Label: value" line of the result; value is the first number on the line
`currency`	Yes
`benchmarks`	Yes	Rule-of-thumb verdicts for the headline numbers
`bookingUrl`	Yes
`calculator`	Yes	Slug of the interactive calculator on rahuldsarker.co

Schema Changelog

Changes observed during successful MCP inspections.

Changed2 schema fields changedSep 30, 2026

addedInput schema / properties / currency

Added value: +{
+  "description": "ISO 4217 code for money in the result, e.g. \"USD\", \"INR\", \"EUR\", \"GBP\". Omit to show plain numbers.",
+  "pattern": "^[A-Za-z]{3}$",
+  "type": "string"
+}

changedOutput schema / (root)

Previous value: -nullNew value: +{
+  "$schema": "https://json-schema.org/draft/2020-12/schema",
+  "additionalProperties": false,
+  "properties": {
+    "benchmarks": {
+      "description": "Rule-of-thumb verdicts for the headline numbers",
+      "items": {
+        "additionalProperties": false,
+        "properties": {
+          "band": {
+            "type": "string"
+          },
+          "display": {
+            "type": "string"
+          },
+          "metric": {
+            "type": "string"
+          },
+          "name": {
+            "type": "string"
+          },
+          "read": {
+            "type": "string"
+          },
+          "segment": {
+            "type": [
+              "string",
+              "null"
+            ]
+          },
+          "source": {
+            "type": "string"
+          },
+          "target": {
+            "type": "string"
+          },
+          "tone": {
+            "enum": [
+              "good",
+              "ok",
+              "warn",
+              "bad"
+            ],
+            "type": "string"
+          },
+          "value": {
+            "type": "number"
+          }
+        },
+        "required": [
+          "metric",
+          "name",
+          "value",
+          "display",
+          "band",
+          "tone",
+          "read",
+          "target",
+          "segment",
+          "source"
+        ],
+        "type": "object"
+      },
+      "type": "array"
+    },
+    "bookingUrl": {
+      "type": "string"
+    },
+    "calculator": {
+      "description": "Slug of the interactive calculator on rahuldsarker.co",
+      "type": "string"
+    },
+    "compact": {
+      "type": "boolean"
+    },
+    "currency": {
+      "type": [
+        "string",
+        "null"
+      ]
+    },
+    "inputs": {
+      "additionalProperties": {},
+      "propertyNames": {
+        "type": "string"
+      },
+      "type": "object"
+    },
+    "kind": {
+      "const": "calculator",
+      "type": "string"
+    },
+    "metrics": {
+      "description": "Every \"Label: value\" line of the result; value is the first number on the line",
+      "items": {
+        "additionalProperties": false,
+        "properties": {
+          "display": {
+            "type": "string"
+          },
+          "label": {
+            "type": "string"
+          },
+          "unit": {
+            "anyOf": [
+              {
+                "enum": [
+                  "currency",
+                  "x",
+                  "%",
+                  "months"
+                ],
+                "type": "string"
+              },
+              {
+                "type": "null"
+              }
+            ]
+          },
+          "value": {
+            "type": [
+              "number",
+              "null"
+            ]
+          }
+        },
+        "required": [
+          "label",
+          "value",
+          "unit",
+          "display"
+        ],
+        "type": "object"
+      },
+      "type": "array"
+    },
+    "notes": {
+      "items": {
+        "type": "string"
+      },
+      "type": "array"
+    },
+    "title": {
+      "type": "string"
+    },
+    "tool": {
+      "description": "The calculator tool that produced this result",
+      "type": "string"
+    },
+    "url": {
+      "type": "string"
+    }
+  },
+  "required": [
+    "kind",
+    "tool",
+    "title",
+    "calculator",
+    "url",
+    "bookingUrl",
+    "currency",
+    "compact",
+    "inputs",
+    "metrics",
+    "notes",
+    "benchmarks"
+  ],
+  "type": "object"
+}

First observedSep 29, 2026

TDQS

B3.2/5.0

Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, idempotentHint=true, destructiveHint=false, openWorldHint=false, so the safe, pure-computation profile is covered. The description adds only the annualization framing ('each year') and a promotional link to a fuller web version; it says nothing about output detail, assumption sensitivity, or how the estimate is derived. With annotations carrying the safety burden, a baseline 3 is appropriate.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences with the purpose front-loaded and no filler in the first sentence. The second sentence is a short promotional pointer to an external full version, which is marginal value for an agent but costs little space.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a low-complexity, flat-schema calculator with a complete output schema and 100% parameter description coverage, the definition is nearly sufficient: the agent knows what it computes and what to pass. The remaining gap is disambiguation from near-identical routing/churn calculators, which the description never addresses.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% — all five parameters (including currency and the three percentage inputs) are documented in the schema itself. The description contributes no additional semantics about units, ranges, or how excessChurnPct interacts with slowSupportSharePct, so the baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description names a specific verb and output ('Estimate the customers and ARR put at risk each year') plus the causal inputs ('slow support routing and SLA breaches'), so an agent knows exactly what the tool computes. It does not, however, differentiate itself from the very similar sibling lead_routing_delay_cost_calculator, which appears to compute an adjacent quantity.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no when-to-use guidance: no stated conditions, prerequisites, or named alternatives. The agent must infer from the name and the crowded calculator sibling list whether this or lead_routing_delay_cost_calculator / no_show_rate_revenue_restorer is the right call.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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