Inbound Call Center Routing Auditor
inbound_call_center_routing_auditorEstimate the customers and ARR put at risk each year by slow support routing and SLA breaches. See the full version at https://rahuldsarker.co/calculators/inbound-call-center-routing-auditor
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| excessChurnPct | Yes | Extra annual churn among those affected, from poor experience, as a percentage | |
| activeCustomers | Yes | Active customers | |
| slowSupportSharePct | Yes | Share of customers hitting slow support (breaching your response SLA), as a percentage | |
| annualRevenuePerCustomer | Yes | Annual revenue per customer (ARPU) |