Customer Success Capacity Planner
customer_success_capacity_plannerCompare CSM account load against a healthy book size to see capacity utilization and the hiring gap. See the full version at https://rahuldsarker.co/calculators/customer-success-capacity-planner
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| csmCount | Yes | Number of customer success managers | |
| totalAccounts | Yes | Total accounts under management | |
| healthyAccountsPerCsm | Yes | Healthy accounts per CSM, before retention starts slipping |