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get_support_contacts

Read-onlyIdempotent

Get published ATA support and optional property guest contact details. Use for human help, unanswered property questions, or booking support. Returns configured contact links only; does not send messages, create a case, or transfer the traveler to a person. Omit propertyToken for ATA support alone.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
propertyTokenNoProperty public token, when the traveler needs help from that property.

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A4.7/5.0
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The description goes beyond the readOnly and idempotent annotations by explicitly stating it 'does not send messages, create a case, or transfer the traveler to a person.' This fully discloses the non-destructive, side-effect-free behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is compact and front-loaded, stating the main purpose first, then use cases, then key behavioral clarifications. Every sentence adds value without redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple retrieval tool with no output schema, the description adequately covers what the tool does, when to use it, and what it will not do. No missing information would prevent correct invocation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The only parameter, propertyToken, is described with its purpose and when it should be included. The schema coverage is 100%, and the description adds meaningful context about the traveler needing help from that property.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool retrieves contact details for ATA support and optionally for a specific property. It distinguishes between the two modes and makes clear what resource is being accessed.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It explicitly says when to use it ('Use for human help, unanswered property questions, or booking support') and gives the key instruction to omit propertyToken for ATA support. It does not name alternative tools, but the use cases are specific enough for selection.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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