Get a chat conversation
chat_get_conversationOne conversation with all its messages (from the visitor or the business). Free.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| conversation_id | Yes |
chat_get_conversationOne conversation with all its messages (from the visitor or the business). Free.
| Name | Required | Description | Default |
|---|---|---|---|
| conversation_id | Yes |
Changes observed during successful MCP inspections.
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
Annotations already declare readOnlyHint, idempotentHint, destructiveHint=false and openWorldHint=false, so the safety profile is covered. The description adds two pieces of context beyond that: the response contains the full message set, and it is 'Free' (presumably no credit cost) — but 'Free' is cryptic and unexplained, and nothing is said about message ordering, limits, or pagination.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
One short sentence plus a fragment, front-loaded with the resource scope. Nothing is padded, but the trailing 'Free.' is an unexplained fragment that reads as an afterthought rather than earned information.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a simple read-only getter whose annotations and schema carry most of the burden, this is borderline adequate. However, with no output schema the description should say something about the shape of the returned conversation (message fields, ordering, truncation), and it does not.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 0% and the single parameter conversation_id is documented nowhere. The description never mentions the identifier, its integer type, its minimum of 1, or where an agent should obtain a valid value, so it fails to compensate for the schema gap.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
States the specific resource retrieved: one conversation plus all of its messages, with the parenthetical clarifying that both visitor and business messages are included. It is distinguishable from the sibling chat_list_conversations by the singular scope, though it never names that sibling explicitly and omits an explicit verb like 'retrieve'.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
There is no statement of when to use this instead of chat_list_conversations, chat_wait, or chat_reply. The agent must infer from the name alone that this is the drill-down after listing, and nothing warns that a conversation_id must come from a prior list call.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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