Change help desk settings
ticket_update_settingsSet the help desk's SLA targets, auto-close and satisfaction survey; what you leave out stays as it is. sla: first-response and resolution targets in minutes for each priority, replacing the current ones (a priority left out has none), e.g. {"urgent": {"first_response_minutes": 60, "resolution_minutes": 480}, "normal": {"first_response_minutes": 480, "resolution_minutes": 2880}}. The clock runs around the clock from when a ticket is opened and stops while it waits on the customer (pending); new targets apply to open tickets at once. auto_close_days: resolve tickets that waited on the customer this many days (0 = never). ask_rating_on_resolve: email the requester a one-click Good/Bad survey when a ticket is resolved. Costs $0.001 per call; nothing if it fails.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| sla | No | ||
| auto_close_days | No | ||
| ask_rating_on_resolve | No |