Save a canned reply
ticket_save_templateSave a canned reply (a macro) under a name, replacing the one with that name. body may use {requester_name}, {requester_email}, {ticket_number}, {ticket_subject} and {business_name}. status and tags, if given, are applied each time it is sent with ticket_reply (e.g. status "resolved"). Costs $0.001 per call; nothing if it fails.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| body | Yes | ||
| name | Yes | ||
| tags | No | Short labels like "refund" or "vip" (kept lower-case, spaces become dashes). | |
| status | No |