List canned replies
ticket_list_templatesEvery saved reply with its text, status and tags. Free. Free.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||
ticket_list_templatesEvery saved reply with its text, status and tags. Free. Free.
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||
Changes observed during successful MCP inspections.
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
Annotations already declare readOnlyHint=true, idempotentHint=true, openWorldHint=false and destructiveHint=false, so the safe-read profile is fully covered. The description adds some value by enumerating the returned fields (text, status, tags), but says nothing about pagination, ordering, or volume. The duplicated "Free. Free." hints at a cost/rate-limit property without ever explaining it, which borders on unhelpful.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The first sentence is tight and front-loaded, naming the resource and returned fields immediately. But "Free. Free." is duplicated and unexplained, which is pure noise and reads as an error rather than information. About a third of the description is wasted.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a zero-parameter read-only list tool with full annotation coverage and no output schema, the essentials are present: what comes back and roughly what fields. What is missing is the shape of the return (ordering, whether all templates are returned at once) and any meaning for the "Free" claim. Adequate but with clear gaps.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
The tool takes zero parameters, so the baseline is 4. The description does not need to explain parameter semantics and correctly spends no words on them.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The phrase "Every saved reply with its text, status and tags" communicates that this returns the full set of canned reply templates, and the returned fields are named. However, the verb is implied rather than stated, and nothing distinguishes this from the many other ticket_* tools or clarifies canned-reply-vs-ticket scope. The trailing "Free. Free." contributes no meaning.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
There is no guidance on when to call this versus alternatives such as ticket_list, ticket_get, or ticket_save_template. An agent must infer from name and title alone that this is the read side of the canned-reply workflow, and gains no signal about exclusions or prerequisites.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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