Skip to main content
Glama

Reply to a support ticket

gpucloud_reply_ticket

Add a message to an existing support ticket of the account, optionally with images (screenshots): PNG, JPEG, WEBP or GIF in base64, at most 5 per message; the whole MCP request is limited to 1 MB (so about 700 KB of images). The text may be empty when an image is attached. Returns the id of the new message and the updated ticket. (permission: support:write) [Requires a free GPU Cloud account and MCP key]

Input Schema

NameRequiredDescriptionDefault
imagesNo
contentNo
ticketIdYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.6/5.0
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Goes well beyond the annotations (readOnlyHint=false, destructiveHint=false, idempotentHint=false) by disclosing the required permission support:write, an account/MCP-key prerequisite, accepted image formats, a 5-image cap, a ~1 MB / ~700 KB request budget, the allowance of empty text when an image is attached, and what is returned. This is unusually rich operational context.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single dense paragraph that front-loads the core action and constraints with no filler sentences. It is packed tightly, but every clause (formats, limits, return, permission) carries useful information, so little is wasted.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a 3-param, no-output-schema mutation tool, the description supplies the missing param constraints, embeds the necessary permission/auth context, and explicitly states the return values (new message id and updated ticket). Nothing an agent needs to invoke it correctly is absent.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

With 0% schema description coverage the description must carry the param burden, and it does so for images (formats, base64 encoding, count, size) and content (may be empty with an image). ticketId is only implied by 'existing support ticket' — no format or lookup guidance — so it slightly under-specifies one of three parameters.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource: 'Add a message to an existing support ticket of the account.' The word 'existing' cleanly disambiguates it from the sibling gpucloud_create_ticket, so an agent can route without opening either schema.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The 'existing support ticket' scope implies this is the tool for replying rather than opening a ticket, and the account/permission requirement sets a precondition. It stops short of naming create_ticket or list_tickets as explicit alternatives, leaving the when-not case to inference.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Try in Browser

Glama MCP Gateway

Add one secure layer between your agents and this server.

Resources