Contact the Vivid team (opens a support case)
vivid_contact_teamOpen a support case with the Vivid Ads team (emails the team and saves a record) for anything the other tools cannot do: a problem with an order (damaged, faulty, missing, wrong item or colour — reprint/refund claims), an order change (address, cancel, hold, split into one line per design), proof help (resend, changes), a human design service request, a sample/swatch request, a trade/reseller or payment-terms account, a price-match request, a tight deadline, or simply 'I want to talk to a person'. Call it ONCE per issue, after collecting a clear summary and the customer's email or phone. It never returns order details: an order number is passed to the team as the customer's own reference (marked unverified unless an identity token from vivid_identity_verify is supplied). For B2B AI-automation enquiries use reason 'ai_automation'. Never use this to take payment or approve a proof.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| name | No | ||
| No | how the team replies (email or phone required) | ||
| phone | No | ||
| token | No | optional identity token from vivid_identity_verify — marks the order reference as verified for the team | |
| reason | Yes | what the case is about | |
| company | No | ||
| product | No | ||
| summary | Yes | everything the team needs, in the customer's words: what happened / what they want, product, size, quantity, deadline. For a problem: what is wrong and when it arrived (photos can be sent with vivid_upload_artwork). | |
| order_number | No | the customer's order or quote number, if this is about an existing order | |
| idempotency_key | No | optional: a unique key for this request — a retry with the same key returns the first result instead of repeating the action |