get_support_case
Read one of your support requests and its messages.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| caseId | Yes | ||
| cursor | No |
Read one of your support requests and its messages.
| Name | Required | Description | Default |
|---|---|---|---|
| caseId | Yes | ||
| cursor | No |
Changes observed during successful MCP inspections.
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
Annotations already declare readOnlyHint=true, so the safety profile is covered by structured data. The description adds that the response includes the request's messages (not just the case metadata), which is useful value beyond the annotation, but it omits pagination behavior for the message thread and any filtering semantics.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
A single front-loaded sentence with the verb and resource leading; nothing is wasted. It is appropriately sized for a simple read tool, though it is so terse that it leaves gaps that a slightly longer sentence could have closed.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a simple singular read with safety already covered by annotations and no output schema, the description is nearly sufficient. However, the optional cursor suggests the message thread can be paginated, and neither that behavior nor what the returned messages contain is disclosed, leaving an agent guessing about response shape.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 0% across two parameters, so the description must compensate and does not: neither caseId nor cursor is mentioned. Only a faint hint that an identifier is needed can be drawn from 'one of your support requests', and the cursor's pagination role is entirely unexplained.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
States a concrete verb (Read) and resource (one of your support requests and its messages), which is more specific than a bare 'get'. It implicitly distinguishes itself from list_support_cases by the singular scope, but never explicitly names sibling tools or contrasts the retrieval behavior.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
There is no when-to-use guidance, no prerequisites, and no mention of alternatives such as list_support_cases (to find a case) or mark_support_case_read. The need for a caseId is only inferable from 'one of your support requests'.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
Add one secure layer between your agents and this server.