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Get a conversation

get_conversation
Read-onlyIdempotent

Get one conversation of an agent: its contact and channel, its status, its last message, whether the team has read it, its urgent and needs-attention flags, the AI's state (ai_enabled, and ai_paused_until while a teammate's reply pauses it; list_conversation_ai_switches says who switched it and why), who it is assigned to, and where the customer came from (attribution: the latest touch and the origin, each an ad tap, a post tap, a link, the website chat or a comment reply, with the ad's title and Meta id when it was an ad). Get its id from list_conversations.

Input Schema

NameRequiredDescriptionDefault
agent_idYesThe agent the resource belongs to. Another company's agent, or the nil UUID, is `404 agent_not_found`; an agent outside the key's agent list is `403 agent_not_authorized`.
conversation_idYesOne of the agent's conversations. Another agent's conversation, or a deleted one, is `404 not_found`.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.1/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnly, idempotent, non-destructive, and closed-world, so safety is covered. The description contributes behavior beyond that: it specifies the read is scoped to one agent's single conversation and, with no output schema, enumerates what the response actually contains — the key thing an agent cannot infer elsewhere.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Front-loaded with the verb and resource, with the id-provenance instruction placed last where it belongs. It is a single dense run-on sentence with deep parentheticals, but every clause names an actual returned field or a routing alternative, so little is wasted.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, the description carries the return-value burden and does so broadly — covering contact, channel, status, last message, read state, flags, AI state, assignee, and attribution provenance. Coverage of the response is solid; only minor gaps (identifiers/timestamps, message-history pointer) remain.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% and both parameters already document their 404/403 failure modes. The description adds only one semantic hint — that conversation_id comes from list_conversations — which is marginal over the schema, so baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('Get one conversation of an agent') and then enumerates the exact payload: contact/channel, status, last message, read state, urgent/needs-attention flags, AI state, assignment, and attribution. It also names the sibling that supplies the id (list_conversations), so an agent can distinguish it from list_conversations and list_conversation_messages without opening schemas.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Gives clear entry conditions and routes to alternatives: 'Get its id from list_conversations' and points at list_conversation_ai_switches for who switched the AI and why. It stops short of explicit exclusions (e.g., use list_conversation_messages for the message history), so it is strong context rather than a complete when/when-not rule set.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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