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List Support Agents

list-agents
Read-only

List or search Chatway teammates by name or email. Use this to obtain an unambiguous agent UUID before assigning conversations. Not needed when assign-conversation can match the agent directly by name or email with agent_query.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
limitNoMaximum agents to return, from 1 to 100.
queryNoOptional name or email filter (e.g. "Nibir").

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
agentsNo

Schema Changelog

Changes observed during successful MCP inspections.

  1. Changed2 schema fields changed
    • changedInput schema / properties / limit / description
      Previous value: -"Maximum agents to return."New value: +"Maximum agents to return, from 1 to 100."
    • changedOutput schema / (root)
      Previous value: -nullNew value: +{
      +  "properties": {
      +    "agents": {
      +      "items": {
      +        "properties": {
      +          "email": {
      +            "type": [
      +              "string",
      +              "null"
      +            ]
      +          },
      +          "id": {
      +            "description": "Agent UUID.",
      +            "type": "string"
      +          },
      +          "name": {
      +            "type": [
      +              "string",
      +              "null"
      +            ]
      +          },
      +          "online_status": {
      +            "description": "Current online status of the agent.",
      +            "type": [
      +              "string",
      +              "null"
      +            ]
      +          },
      +          "status": {
      +            "description": "Account status of the agent.",
      +            "type": [
      +              "string",
      +              "null"
      +            ]
      +          }
      +        },
      +        "type": "object"
      +      },
      +      "type": "array"
      +    }
      +  },
      +  "type": "object"
      +}
  2. First observed

TDQS

A4.3/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, destructiveHint=false, and openWorldHint=false, so the safety profile is covered. The description adds that the tool exists to produce an agent UUID for assignment, which is useful workflow context, but it discloses nothing further about behavior, rate limits, or result shape. With annotations carrying the safety load, a 3 is appropriate.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three short sentences, front-loaded with the core action, then usage guidance, then the negative case. No filler; every sentence carries information an agent needs.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a read-only list tool with an output schema (so return values need no explanation) and fully covered parameters, the description supplies everything needed: purpose, the UUID-for-assignment workflow, and the explicit alternative. Nothing required to invoke it correctly is missing.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with only two parameters, so the schema already documents limit and query (including the example filter). The description restates the name/email filtering concept but adds no syntax or format detail beyond what the schema provides, so the baseline of 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb+resource ('List or search Chatway teammates') and clarifies it can filter by name or email. It explicitly positions itself against the sibling assign-conversation, so an agent can distinguish it without opening either schema.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Gives explicit when-to-use ('obtain an unambiguous agent UUID before assigning conversations') and when-not-to-use ('Not needed when assign-conversation can match the agent directly by name or email with agent_query'), naming the alternative and the condition that selects it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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