Set up Aide in a helpdesk
set_up_helpdeskChoose where Aide's drafts appear in a connected helpdesk (Zendesk, Front or Gorgias): as an internal note, on Aide's card in the ticket sidebar, or both. Connecting already turns drafts on with the note and the card (the note alone when the connection can't take the card); use this to change that, or to turn drafts on when get_setup_status asks for it. Deploys an agent on the helpdesk's inboxes no other agent answers; nothing is sent to customers. Returns the connection's inboxes.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| drafts | Yes | Where Aide's drafts appear, `{ note, sidebar }`, each true or false; at least one true. | |
| connectionId | Yes | The helpdesk connection's id, from get_setup_status. |