ask_upgrade_agent
Answer a general (not booking-specific) travel-upgrade question — how bid/instant/points upgrades work, eligibility rules, bidding strategy, and which airlines, cruise lines, or rail operators offer upgrades. Use this for informational questions only. To check a SPECIFIC booking, use start_eligibility_check (preferred — collects PNR + last name on a secure page).
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| askedBy | No | Identifier for the calling agent/app (e.g. 'claude-cowork', 'aircanada-bot'). Used for per-partner reporting on which agents ask about their brand. | |
| question | Yes | The traveler's upgrade question, in natural language. | |
| conversationId | No | Optional stable conversation id — carries the operator in play across follow-up questions (e.g. 'what about the return?'). |