request_bind_inline
Submit the customer's bind request from the chat. Triggers an internal task for our licensed team to follow up. THIS IS NOT INSTANT BIND — no payment is collected and no coverage starts from this call; a licensed agent completes underwriting verification, payment, and carrier confirmation afterward, and the customer can still change or cancel the request. Because this step is non-binding and reversible, the customer's own clear choice ("I'd like to go with Carrier A", "let's do A and A", "I'll take Carrier B") is sufficient confirmation to submit — an additional "are you sure?" prompt is not required, though you should always honor your own platform's confirmation practices. NEVER name a real carrier in chat output — stay in "Carrier A/B/C" labels.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| pay_plan | No | Pay plan: 'monthly_eft' or 'pay_in_full' (required when an auto line is included). | |
| quote_id | Yes | The quote session id. | |
| best_time | No | Best time to reach the customer, e.g. 'weekday afternoons'. | |
| option_id | No | The single option to bind (or use option_ids for a bundle/split). | |
| option_ids | No | Multi-option bind. Either option_id or option_ids must be provided. | |
| contact_pref | No | How the customer prefers to be reached: 'call', 'text', or 'email'. | |
| customer_notes | No | Optional free-text notes from the customer for the agent. | |
| water_selections | No | Customer-selected water-coverage add-ons for home options (service line, water seepage, foundation water, sewer backup); the agent configures these at the carrier portal at bind. |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| bind_url | No | ||
| quote_id | No |