Update the AI agent
update_agentChange how the AI agent sounds and when it hands over: its name, tone, instructions, handoff threshold, what happens to low-confidence answers, and its tools. Anything left out stays. When the workspace has an evaluation suite, changing the voice or tools reruns it first, and nothing is saved if it fails. This action does not change the model.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| name | No | The name the widget shows. | |
| tone | No | Like "friendly and brief". | |
| tools | No | Switch tools on or off; only the ones given change. | |
| instructions | No | ||
| lowConfidence | No | handoff: give the conversation to a person; flag: notify only; off: nothing. | |
| handoffThreshold | No | Answers scoring under this confidence (0 to 1, default 0.5) are acted on. |