Add an internal note
add_noteAdd an internal note to a conversation. The customer never sees it. Mention teammates by user id to notify them.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| body | Yes | The note text. | |
| mentions | No | User ids of teammates to notify. | |
| requestId | No | Optional UUID that makes the call safe to repeat: the same id never posts twice. Left out, a new one is used. | |
| conversationId | Yes | Conversation id from list_conversations. |