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Accept a held emailed reply

accept_held_reply
Destructive

An emailed reply that failed sender checks is held as a note. Accepting it makes it the customer's message in the conversation and reopens it. Admins only.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
messageIdYesThe held message id from get_conversation.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.8/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare destructiveHint=true, readOnlyHint=false, and non-idempotent. The description goes beyond them by describing the concrete effect (promotes the held note to the customer's message and reopens the conversation) and the admin-only restriction. It still doesn't say whether the action is reversible or whether the held note is removed, which matters for a destructive operation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three short sentences, front-loaded with the object being acted on and followed immediately by the effect and the permission gate. No filler.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With one parameter, full schema coverage, and no output schema, the description covers the essential context: what a held reply is, what accepting does, and who may do it. The only real gap is the absence of any statement about reversibility or the fate of the original note.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% and the single messageId parameter is already documented as coming from get_conversation. The description's mention of a reply 'held as a note' gives useful context about which id to pass but adds no format or sourcing detail beyond the schema. Baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb (accept) and resource (held emailed reply) and explains the resulting state change: the note becomes the customer's message and the conversation reopens. It does not explicitly name the sibling dismiss_held_reply as the opposite action, so it stops short of full sibling differentiation.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Usage is implied by the setup sentence (a reply held because it failed sender checks), and 'Admins only' adds a permission prerequisite. However, it never states when not to use it or points to dismiss_held_reply as the alternative, leaving routing to inference.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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