Create New Conversation
new_conversationDestructive
Create New Conversation. Creating a conversation requires the source_id of the contact in the target inbox. Create or look it up with the contact inboxes endpoints (POST /contacts/{id}/contact_inboxes, GET /contacts/{id}/contactable_inboxes).
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| status | No | Specify the conversation whether it's pending, open, closed | |
| message | No | The initial message to be sent to the conversation | |
| team_id | No | Team Id for assigning a conversation to a team | |
| inbox_id | Yes | Id of inbox in which the conversation is created <br/> Allowed Inbox Types: Website, Phone, Api, Email | |
| source_id | Yes | Conversation source id | |
| contact_id | No | Contact Id for which conversation is created | |
| assignee_id | No | Agent Id for assigning a conversation to an agent | |
| custom_attributes | No | The object to save custom attributes for conversation, accepts custom attributes key and value | |
| additional_attributes | No | Lets you specify attributes like browser information |