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Create New Conversation

new_conversation
Destructive

Create New Conversation. Creating a conversation requires the source_id of the contact in the target inbox. Create or look it up with the contact inboxes endpoints (POST /contacts/{id}/contact_inboxes, GET /contacts/{id}/contactable_inboxes).

Input Schema

NameRequiredDescriptionDefault
statusNoSpecify the conversation whether it's pending, open, closed
messageNoThe initial message to be sent to the conversation
team_idNoTeam Id for assigning a conversation to a team
inbox_idYesId of inbox in which the conversation is created <br/> Allowed Inbox Types: Website, Phone, Api, Email
source_idYesConversation source id
contact_idNoContact Id for which conversation is created
assignee_idNoAgent Id for assigning a conversation to an agent
custom_attributesNoThe object to save custom attributes for conversation, accepts custom attributes key and value
additional_attributesNoLets you specify attributes like browser information

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.6/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare non-read-only, destructive, non-idempotent behavior, so the safety profile is covered. The description adds the source_id dependency chain, but says nothing about whether the optional message is sent immediately, what auth/permissions are needed, or how the call affects existing conversation state.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three short sentences, front-loaded with purpose and then the prerequisite. The opening sentence restates the title verbatim, which is mildly redundant but the remaining content is dense and earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a nine-parameter, nested-object mutation tool with no output schema, the description covers only the source_id prerequisite. Nothing is said about status, message, assignee, team, or custom attribute semantics, leaving meaningful gaps for a complex create operation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so all nine parameters are already documented in the schema. The description only reinforces the source_id requirement and points at endpoints to obtain it, adding little semantics beyond the schema baseline.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb+resource ('Create New Conversation'), which is clear despite echoing the title. However, it does not distinguish this tool from siblings like create_a_new_message_in_a_conversation, contact_inbox_creation, or contact_conversations, so an agent must infer the boundary itself.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It gives a concrete prerequisite (source_id of the contact in the target inbox) and names the specific endpoints that can produce or look it up, which is genuinely actionable. It stops short of saying when-not to use this tool versus the closely named message-creation sibling.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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