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Get assignment settings

get_assignment_settings
Read-onlyIdempotent

Read Settings → Assignment: the agent visibility mode (who sees which conversations), whether auto-assignment only picks agents who are online, whether a customer's thank-you after a resolve keeps the conversation resolved, and the priority tier of every inbox and team member. Call before making any assignment or visibility change.

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.5/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, idempotentHint=true, destructiveHint=false, openWorldHint=false, so the safety profile is covered. The description adds real substance beyond that by enumerating the four returned setting groups, telling the agent what configuration state it will learn. No auth or rate-limit caveats, but none are needed for a read of account settings.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, zero waste: the first front-loads what the read returns, the second front-loads the call condition. Dense but every clause maps to a distinct setting group, so nothing could be trimmed without losing meaning.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema present, the description carries the burden of describing the return payload and does so thoroughly by naming each setting category. Combined with annotations covering safety and an empty parameter schema, an agent has everything needed to call this correctly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool takes zero parameters, so the baseline is 4. The description's enumeration of returned fields is surplus value rather than a substitute for parameter documentation, since there is nothing to document.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb (Read) plus resource (Settings → Assignment) and enumerates exactly what it returns: visibility mode, auto-assignment online constraint, thank-you-after-resolve behavior, and priority tiers. This distinguishes it clearly from the write counterpart update_assignment_settings, which appears among siblings.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly states the trigger condition: 'Call before making any assignment or visibility change.' This gives clear context for when to use it. However, it does not name update_assignment_settings as the paired write tool, so the agent must infer the coupling from the sibling list rather than being routed explicitly.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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