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Assign Conversation

assign_a_conversation
Destructive

Assign Conversation. Assign a conversation to an agent or a team.

Input Schema

NameRequiredDescriptionDefault
team_idNoId of the team; null removes the team. If the assignee_id is present, this param would be ignored
assignee_idNoId of the assignee user; null removes the assignee
conversation_idYesThe numeric ID of the conversation

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

C2.5/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare destructiveHint=true and idempotentHint=false, which covers the safety profile. The description adds nothing behavioral beyond that – it does not disclose that assigning overwrites an existing assignee/team, nor the null-removes semantics, which are the important consequences a caller needs.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

It is short, but the opening sentence 'Assign Conversation' is verbatim redundant with the title, wasting the front-loaded position that should carry the substantive instruction.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a destructive mutation with no output schema, the description is too thin: it never explains the assignment semantics, overwrite behavior, or interaction between the two mutually exclusive parameters, all of which the caller must reason about. Safe profile is covered by annotations and params by the schema, but the action's consequences are not.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents all three parameters, including the null-removal behavior and the rule that team_id is ignored when assignee_id is present. The description adds no parameter meaning beyond the schema, so the baseline of 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose3/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a clear verb and resource ('assign a conversation'), and adds the target ('an agent or a team'). However, the first sentence is a pure restatement of the title, and there is no differentiation from siblings such as update_conversation or get_assignment_settings, so the agent cannot easily tell which control this tool holds.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no when-to-use guidance, no prerequisites, and no mention of when to prefer this tool over update_conversation or the assignment-settings tools. The agent gets only the basic action, nothing about context or alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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