List company-owned cases or conversations with emotion filters (sentiment: happy, neutral, upset, angry, sad, mixed or unknown), a customer filter (customer: paid for a captured or authorized live payment, no_purchase for a matched contact who has not paid, unmatched for an unknown sender), ordering (sort, including customer_message for the latest customer message first), page size, coverage and a cursor
summer_cases_listList company-owned cases or conversations with emotion filters (sentiment: happy, neutral, upset, angry, sad, mixed or unknown), a customer filter (customer: paid for a captured or authorized live payment, no_purchase for a matched contact who has not paid, unmatched for an unknown sender), ordering (sort, including customer_message for the latest customer message first), page size, coverage and a cursor. Operational rows include conversationSentiment (label, confidence, evidence references, source, assessed_at and pending freshness). Operational filters require the company's operational connection; Messenger-only results include coverage limits.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"company": "<company>",
"environment": "<environment>"
},
"name": "summer_cases_list"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| lane | No | ||
| mine | No | ||
| plan | No | ||
| sort | No | ||
| limit | No | ||
| cursor | No | ||
| status | No | ||
| company | Yes | Summer company ID | |
| pastSla | No | ||
| sandbox | No | ||
| snoozed | No | Active cases leave out snoozed cases: not waiting on the team, with a follow-up still in the future. true lists only snoozed cases. | |
| autonomy | No | ||
| category | No | ||
| customer | No | ||
| internal | No | ||
| language | No | ||
| severity | No | ||
| attention | No | Only active cases with a reply owed, a plan to review, or blocked, failed, stale or uncertain work. Hides queued investigations and ongoing approved execution, even when a reply is owed. Includes ready plans and blocked or uncertain work. Hides snoozed, waiting and completed cases without a current action. Follow-up dates alone do not qualify; use followUps for scheduled checks. | |
| followUps | No | ||
| sentiment | No | ||
| unmatched | No | ||
| dismissals | No | ||
| reviewMine | No | ||
| workstream | No | ||
| environment | Yes | Environment that owns the resource | |
| escalations | No | ||
| responseDue | No |