Read one case or conversation with its original messages and related records
summer_cases_getRead one case or conversation with its original messages and related records. Operational records include workspace with the current customer ticket and all owned issue references, plus the shared saved timeline, including original inbound phone transcripts, caller-supplied pharmacy intake and private tool receipts with attempts and results. Generated speech is not proof the caller heard it; saved intake is not resolution. The conversation field includes messages, other_threads and activity from the same case feed: original email From/To headers, Slack sender/channel, and care routing audience/direction/endpoints when recorded. Missing headers stay unknown; routing is display evidence, never reply authorization. The original case identity is retained. Includes conversationSentiment with happy, neutral, upset, angry, sad, mixed or unknown, confidence, exact evidence references, source, assessed_at and pending freshness; an estimate does not prove resolution. contact_sources lists each name, email and phone with its source (account, staff-saved or the website chat form) and a plain note; chat form details are self-reported, never identity proof or a reply address. Each customer_records.orders item has supply: paid plan months, each product's package days, the newest prescriptions with quantity, refills and days per fill (with its source), the shipment sequence of a split plan and a plain summary; unavailable:true means unknown, not none. Supply facts never give dosing.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"company": "<company>",
"environment": "<environment>",
"case": "<case>"
},
"name": "summer_cases_get"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| case | Yes | ||
| after | No | ||
| company | Yes | Summer company ID | |
| environment | Yes | Environment that owns the resource |