Read response and resolution metrics, 90-day daily issue/message and timing trends, and weekday/hour incoming-message heatmaps in the company timezone
summer_reports_service_metricsRead response and resolution metrics, 90-day daily issue/message and timing trends, and weekday/hour incoming-message heatmaps in the company timezone. Read-only Intercom archive projections are excluded from operational workload counts. Missing timings stay unmeasured. fullyAutomatic counts original automatic-plan and routine-rule issue closures, including linked issues; earlier human help and pending run verification do not make the closure manual. closedWithoutPerson is the strict subset where no person approved or edited a plan, replied, finished a human task or changed the case on the issue or a linked issue before it closed. automationByCategory and automationByChannel break resolved, fullyAutomatic and closedWithoutPerson down by case category and channel; daily trends include both closure counts.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"company": "<company>",
"environment": "<environment>"
},
"name": "summer_reports_service_metrics"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| company | Yes | ||
| environment | Yes |