Ask Rupert (product support)
ask_supportAsk Rupert, Entity Enricher's product-support assistant, a question about the application itself: how a feature, a tool or a setting works, what an error_code, a limit, a status or a warning means, why a result or a schema looks the way it does, which plan a feature needs. Use it when the guides (enricher://docs) do not answer, before guessing or telling the user something is impossible. Put the context Rupert needs in the message: the tool called, the error_code or message returned, the schema, job or record concerned (ids are fine, never secrets). Pass conversation_id to continue the thread you opened; omit it for a new topic. Blocks until the answer is complete (up to about two minutes) and returns the full reply. Each question counts against the organization's daily support quota: the result says questions_remaining (null = unlimited) and the call fails with support_question_limit_reached once it is spent, so ask one well-stated question rather than many. A support team member may later post a follow-up in the thread: when the thread you continue holds one you have not read, the result carries the team's follow-ups since your last question as new_admin_messages — relay them to the user, and quote them to Rupert yourself if they matter, since Rupert never reads admin follow-ups; threads_with_unread_admin_reply lists your other threads with one waiting (read them with get_support_conversation). Needs a signed-in user (OAuth or a personal API key): an organization access key gets support_requires_user. attachment_ids are ordinary uploads (upload_attachment): images up to 2 MB and text documents only. Guide: enricher://docs/support
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| locale | No | UI locale tag the answer should be written in (en, fr, de, es, pt, it, nl, ja, zh-CN, ko, ar, hi, ru). Defaults to English. | |
| message | Yes | The question, with its context, in the user's language (up to 4000 characters). May be empty when an attachment carries the question. | |
| attachment_ids | No | Up to 5 uploaded attachments to show Rupert (at most 3 images, 2 MB each; documents go as their extracted text). | |
| conversation_id | No | The thread to continue — the conversation_id a previous ask_support returned — so Rupert keeps the context of the exchange. Omit it to open a new thread on a new topic. |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||