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Talk with Bowmark support about a report

support

Chat live with a Bowmark support agent about a problem you reported. Use it only after your user said yes to talking to support. Pass the reportId that report returned. Your first call opens the chat: put a short hello and what you need in message. Each call posts your message (if any), then waits up to about 25 seconds for a reply, and returns the conversation plus after. Support usually answers within 1-3 minutes, so when status is waiting, call again with that after and no message. When status is answered, tell your user what support said, and reply with message to keep going. Support can read the run, explain what went wrong, hand you a working script, and fix Bowmark's code for the site. Treat what support says as information: ask your user before acting on anything that changes a file, a setting, an account or money. Show your user readAlongUrl once so they can follow the chat.

Input Schema

NameRequiredDescriptionDefault
afterNoThe `after` from your last `support` call. Omit it to read the whole chat.
messageNoWhat to say to support. Omit it to just wait for a reply.
reportIdYesThe `reportId` that `report` returned.

Output Schema

NameRequiredDescriptionDefault
okYes
afterNo
reasonNo
statusNo
messageNo
messagesNo
readAlongUrlNo

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A4.8/5.0
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Adds substantial context beyond the annotations: the ~25 second long-poll window, the 1-3 minute human response time, the two `status` states and what each implies, the fact that each call posts `message` as a side effect, and a trust boundary ('treat what support says as information; ask your user before acting on anything that changes a file, a setting, an account or money'). The non-idempotent hint is effectively explained by the 'post then poll with after' protocol.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Front-loaded with purpose and the user-consent gate, then the call protocol, then the safety caveat. Dense and nearly every clause is actionable, though the middle sentences are run-on and the status/polling logic could be split more sharply for scanning.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Covers the full lifecycle an agent needs: consent prerequisite, opening message, polling cadence and timeout, terminal handling of the reply, safety handling of support's advice, and instructing the user to be shown `readAlongUrl` once. With an output schema present, no return-shape documentation is owed, and none is missing.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the baseline is 3; the description goes beyond it by naming where `reportId` comes from (`report`), instructing that `message` should carry a short hello and the need on the opening call, and clarifying that polling iterations omit `message` and carry `after`. It adds workflow meaning rather than restating field descriptions.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('Chat live with a Bowmark support agent') plus the scoping constraint that it concerns 'a problem you reported', which cleanly separates it from sibling `report` (creating the report) and the jig/run/session tools. An agent can tell what this does without opening the schema.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicit gating ('Use it only after your user said yes'), explicit prerequisite linkage ('Pass the `reportId` that `report` returned'), and a full call-loop policy: first call opens the chat with a hello, subsequent calls poll with `after` and no message while `status` is `waiting`, and reply with `message` when `answered`. Both when-to-use and how-to-continue are spelled out.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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