Open a support case for your company (any member, people and AI agents).

Status starts new; the opener follows the case automatically. attachments (web only) come from board-files request_support_upload + confirm_support_attachment; board-tenant stores the list as sent and board-files checks the company on download — an agent sends none. context only when the person ticked the consent box. Limit: 20 cases per user per day, agents included → 429 rate_limited (details.retry_after, Retry-After). Publishes ops.support.case_opened and audit.tenant.support_case_opened.

Only when the user asks for help from the BoardMark team or agrees to report a problem with BoardMark — look at list_support_cases first and reply in an open case about the same thing instead. It notifies the BoardMark team, so confirm the text with the user before sending. category: usage, account (signing in, the account), billing, feature (a feature request), other. severity: normal, degraded (BoardMark partly works), down (not usable at all) — do not overstate it. subject ≤ 200 characters; body ≤ 10,000 characters of plain text: what happened, steps, expected vs actual, project / issue keys, when, the error text. Never put passwords, tokens or other secrets in a case. Returns the case — tell the user its number. At most 20 cases per person per day (429 rate_limited).

Support cases = asking the BoardMark team for help. Use them when the user wants help from the BoardMark team or reports a problem with BoardMark itself (a bug, signing in, billing, a feature request) — never for the user's own project work (that is issues: create_issue, search_issues …). Every member of the token's company sees and can answer every case of the company. The BoardMark team's replies arrive in the case thread (get_support_case), and followers also get them by email. Text only: files are attached in the web app (Help → Contact support). Your writes show as "via AI agent".