One case of your company with its whole thread, followers and context.

The case with its whole thread, oldest first. messages[].kind: customer (someone of your company; author.via_agent = written through an AI agent), staff (the BoardMark team), system (status changes such as closed / reopened). Attachments show as file names only — people open them in the web app. following = the token's user gets the case's emails; reopen_until = until when a closed case can be reopened.

Support cases = asking the BoardMark team for help. Use them when the user wants help from the BoardMark team or reports a problem with BoardMark itself (a bug, signing in, billing, a feature request) — never for the user's own project work (that is issues: create_issue, search_issues …). Every member of the token's company sees and can answer every case of the company. The BoardMark team's replies arrive in the case thread (get_support_case), and followers also get them by email. Text only: files are attached in the web app (Help → Contact support). Your writes show as "via AI agent".