Close a case of your company (any member).

Status → closed, system message " closed the case", audit support_case_closed. It can be reopened for 30 days. Closing a closed case changes nothing (200).

Only when the user says the problem is solved or no longer needed. Any member can close a case of the company; it can be reopened for 30 days.

Support cases = asking the BoardMark team for help. Use them when the user wants help from the BoardMark team or reports a problem with BoardMark itself (a bug, signing in, billing, a feature request) — never for the user's own project work (that is issues: create_issue, search_issues …). Every member of the token's company sees and can answer every case of the company. The BoardMark team's replies arrive in the case thread (get_support_case), and followers also get them by email. Text only: files are attached in the web app (Help → Contact support). Your writes show as "via AI agent".