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resolve_fulfillment_issue

Progress a fulfillment issue. action='submit_upstream' records that the problem report was filed with the provider (optionally with their claim reference) and returns the dashboard link + summary. action='resolve' closes it with a resolution_type (reprint, refund_wallet, refund_customer, replacement_order, other, none). action='create_replacement' builds a one-click zero-charge replacement (reship) draft order from the affected items; if it cannot be built automatically (no recipient on the provider record, an unlinked variant, or a replacement already exists) the error says what to do instead.

[#a819f9]

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
notesNoResolution notes (for action='resolve').
actionYesWhich lifecycle step to take.
workspaceNoWorkspace uuid to scope to (agency accounts). Omit for the Default workspace.
issue_uuidYesThe issue uuid (from list_fulfillment_issues).
resolution_typeNoHow the issue was resolved. REQUIRED when action='resolve'.
provider_claim_refNoThe provider's claim/case reference (for action='submit_upstream').

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.3/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With only openWorldHint in annotations, the description carries the burden and does well: it discloses that submit_upstream records the upstream filing and returns a dashboard link plus summary, that resolve closes the issue, and that create_replacement builds a zero-charge draft order. It also names failure modes and says the error tells you what to do instead. Permissions, idempotency, and reversibility are still unstated.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three front-loaded sentences that walk through actions in lifecycle order with no filler; each sentence earns its place. A stray '[#a819f9]' token at the end is noise.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a multi-action mutation tool with no output schema and minimal annotations, the description covers action semantics, required pairings, and create_replacement failure modes. Return values are only described for submit_upstream, leaving the other two actions' responses implicit.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the baseline is 3, but the description adds real context by mapping parameters to actions (claim reference is 'optionally' used with submit_upstream, resolution_type is required for resolve) and by spelling out the six resolution_type values with their intent.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Names a specific verb and resource ('progress a fulfillment issue') and then enumerates the three lifecycle actions with distinct effects, so an agent can tell it apart from report_fulfillment_issue, check_fulfillment_issue, and list_fulfillment_issues without opening a schema.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Each action is tied to a concrete situation ('records that the problem report was filed', 'closes it with a resolution_type', 'builds a one-click zero-charge replacement'), which gives clear context for choosing among them. It does not state prerequisites (e.g., that an issue must already exist via report_fulfillment_issue) or when not to use the tool.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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