report_fulfillment_issue
Report a post-sale fulfillment issue (defect) on an order: the item does not match the approved mockup, poor print quality, damaged in transit, wrong/missing item, late or lost. Creates a tracked issue and computes the provider report window (30 days from delivery). Follow up with check_fulfillment_issue for the provider-ready problem report and resolve_fulfillment_issue to file/close it or create a replacement order.
[#dc88bc]
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| items | No | The affected line items. Omit to report the issue against the order as a whole. | |
| title | No | Short title (defaults to the category label). | |
| category | Yes | What went wrong (e.g. mockup_mismatch = print does not match the approved mockup). | |
| workspace | No | Workspace uuid to scope to (agency accounts). Omit for the Default workspace. | |
| order_uuid | Yes | The order the issue is on (from list_my_orders / get_order_details). | |
| description | Yes | What happened, in the words the provider report should carry. | |
| shipment_ref | No | The shipment reference the issue belongs to (multi-shipment orders). | |
| resolution_requested | No | What to ask the provider for (default 'reprint'). Providers typically resolve as a free reprint or a wallet refund. |