ticket_list
List the organisation's AI work board tickets: the shared queue where agents and humans collaborate on incidents, insights, gaps, automations, and requests. Returns ticket number, title, kind, status, priority, assignee, cluster, plan state, resolution, and the created/updated/closed timestamps. Use this to see what work exists, what needs a human, what you are assigned, and what the team resolved in a given window: today's resolved work is closed_since='24h', narrowed to claimed fixes with resolution='fixed'. A closed_since/closed_before window or a resolution filter already includes closed tickets; include_closed is only needed without one. Read-only. Optional filters: status, kind, priority, resolution, cluster_id, needs_human, include_closed, search, closed_since, closed_before, updated_since, created_since.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| kind | No | Filter by ticket kind. | |
| limit | No | Max tickets to return (default 20). | |
| search | No | Case-insensitive substring match on title/body. | |
| status | No | Filter to one lifecycle status. | |
| priority | No | Filter by priority. | |
| cluster_id | No | Only tickets filed against this cluster (the UUID from list_clusters). | |
| resolution | No | Filter closed tickets by how they were resolved. | |
| needs_human | No | Only tickets waiting on a person (approval, blocked, or human plan sign-off). | |
| closed_since | No | Only tickets resolved at or after this point: a duration ago ('24h', '7d'), an RFC3339 timestamp ('2026-08-11T03:00:00Z'), or a UTC date ('2026-08-11'). Resolved against the server clock, so '24h' always means the last 24 hours. | |
| closed_before | No | Only tickets resolved before this point. Same formats as closed_since; pair the two to audit one past day. | |
| created_since | No | Only tickets filed at or after this point, open ones unless include_closed is set. Same formats as closed_since. | |
| updated_since | No | Only tickets touched (any activity) at or after this point, open ones unless include_closed is set. Same formats as closed_since; for resolved work use closed_since, which reaches closed tickets on its own. | |
| include_closed | No | Include done and cancelled tickets (default false). |