ticket_decide
Answer the choice a blocked AI work board ticket is waiting on, on behalf of the person you are talking to: pick one of the options the agent offered (option_key, as listed under decision_request by ticket_get) or give the decision in their own words (answer). Records a 'Decision:' comment, clears the question, and resumes the agent with that answer - the same as deciding on the board page. Only use this when the person has actually made the choice; never decide for them. Refused when the ticket is not waiting on a decision. Identify the ticket by ticket_number or ticket_id.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| answer | No | The decision in the person's own words - required when no option_key is given, otherwise an optional note beside the chosen option. | |
| ticket_id | No | The ticket UUID. Optional when ticket_number is given. | |
| option_key | No | Key of the offered option the person chose. Omit when the answer is something else. | |
| ticket_number | No | The per-organisation ticket number. |