Open destination
open_destinationRead-only
Open an allowlisted place in the app for the customer. Not how to reach a person: when they ask for one — "can I speak to someone", "talk to a person" — or a refund, a fault or a privacy request comes up, call hand_over. It passes the team the case and opens the support chat itself. Open "support" here only when hand_over came back with sent false, or when they ask to see the support chat without needing anyone to act. Only allowlisted destinations work; an unknown one comes back as an error for you to relay. Reply warmly and briefly once you've called it.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| chatid | No | Set automatically — do not supply. | |
| destination | Yes | Where to take the customer in the app. Only allowlisted destinations work; today the one available is "support", which opens the support chat. |